FAQ about RETURNS

1. May I return my order?

Of course. You can return your purchase within 10 days of receipt. We ONLY accept returned items that are unused, undamaged, and in their original condition. If you have already opened the original packaging, kindly include it with the item and place both in a new shipping envelope or box when returning.

2. How can I make a return?

Please return the item to our designated return center using a trackable shipping method. Once we receive and inspect the item, we’ll be happy to issue a refund to your original payment method.

3. Quality defective

If you’ve received an item that is defective or not what you ordered, please contact our support team via support@tossstudio.com within 3 days of receipt.

Once we confirm the defects in quality, TOSS is more than happy to refund you the purchase price, shipping costs for returning the item, any duty or taxes charged and the original shipping charges.

4. Who is responsible for the return shipping?

• For non-defective items (such as change of mind, size, or personal preference), the customers need to cover the return shipping.
• For damaged, faulty, or incorrect items, TOSS will take care of the shipping costs.

5. When will I receive my refund?

Once we’ve received and approved your return, your refund will be processed within 7–14 business days via your original payment method. We appreciate your patience during this time.

6. Can I return items that have been used?

• For Accessory or Apparel items, We’re only able to accept returns or exchanges for items that are unused and in their original condition.
• For Tattoo items, please note that results may vary depending on individual skin conditions. A perfect outcome cannot be guaranteed. If your tattoo items arrive in good condition and you have followed our application instructions, but the results are not as expected, we will arrange a 60% refund of the product price as appropriate. Shipping cost is non-refundable.

7. What if my return parcel is lost?

To ensure your return reaches us safely, we strongly recommend using a trackable shipping service. Toss is not able to issue refunds for items that are lost in transit and not received at our facility.

✉️ Still need help?

If you have any questions or need further assistance, we’d be delighted to help:

Email: support@tossstudio.com